Returns & Exchanges

At Olen VR, we stand by the quality of our premium virtual reality hardware and accessories. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your Olen VR account and select the order you wish to return, or contact our support team with your order number to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Place the item in its original packaging, including all cables, controllers, and manuals, ensuring the hardware is securely padded to prevent damage during transit.

3

Ship to Service Center

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; keep your tracking number for real-time updates.

4

Inspection and Refund

Once our technicians verify the condition of the electronics, we will process your refund to your original payment method or ship your replacement unit within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing