Frequently Asked Questions

Your guide to the next dimension of gaming and productivity.

What is included in the Olen VR headset package?

Each Olen VR kit includes the high-resolution headset, two haptic controllers, a USB-C charging cable, a microfiber cleaning cloth, and a quick-start guide.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping at checkout for those eager to jump into the metaverse.

Do you offer a warranty on your electronic hardware?

Yes, all Olen VR hardware comes with a standard 12-month limited warranty covering manufacturing defects and internal hardware failures.

Can I use Olen VR products if I wear glasses?

Absolutely. Our headsets are designed with a spacious interior and include a glasses spacer to ensure comfort for users with prescription eyewear.

What is your return policy for open-box items?

We offer a 30-day return window. If the product has been opened, it must be returned in its original packaging with all accessories to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment plans through Affirm and Klarna.